Useful Tips & Advice

Before the ambulance arrives

• Stay calm and check the patient’s vital signs (breathing, pulse).
• Call 166 or 112 immediately and provide clear information about the location and symptoms.
• Move the patient only if the environment is dangerous (e.g. fire, traffic).
• Ensure easy access for the ambulance by unlocking doors and removing obstacles.

Basic CPR guidelines

Cardiopulmonary resuscitation (CPR) can save a life in cases of cardiac arrest.

• Check if the person is breathing. If not, call the emergency services and start CPR.
• Place your hands in the centre of the chest and perform 30 compressions at a rate of 100–120 per minute.
• Give 2 rescue breaths (if you are trained) after each 30 compressions.
• Continue until the ambulance arrives or the person starts breathing again.

Preparing for a scheduled transfer

• Have all necessary documents ready (referrals, medical history, medicines).
• Ensure the patient wears comfortable clothing and has access to water and light snacks.
• Arrange the pick‑up time and location in advance with the ambulance company.
• Inform the crew about special needs (oxygen requirements, wheelchair, etc.).

Caring for the elderly & people with disabilities

Daily care for individuals with reduced mobility requires particular attention and sensitivity.

• Provide a safe and accessible environment without obstacles.
• Regularly monitor blood pressure and temperature, especially in chronic conditions.
• Administer medications on schedule and keep track of appointments.
• Seek help from professionals for physical exercise and physiotherapy at home.

Information for dialysis & oncology patients

• Keep a diary of your sessions (haemodialysis, chemotherapy) to plan transport.
• Discuss symptoms and side effects with your doctor before and after the transfer.
• Inform the crew of any dizziness, nausea or pain during the journey.
• Choose a specialised transport company with equipment for chronic cases and trained staff.